Business & Property

Processing Payroll Properly For Your Business

Processing payroll can be taxing especially when you rely on yourself to do so. However, it is something that needs to be done accurately and properly so that you won’t put your business at risk. Running payroll is also a detailed-oriented process which means it can be time-consuming and time difficult. Hence, some business owners prefer using payroll software to handle the task. With the help of the right software, it is possible to streamline the payroll process seamlessly and efficiently. Some business owners also prefer to hire professional payroll processing service to do the task. Regardless, it is important that you understand all the steps involved in the process. 

Text, word Payroll is written on a folder lying on documents on an office desk with a laptop and a calculator. Business concept.

General payroll processing checklists you must know

Keep in mind that each company may have different variables specifically which affect how payroll is processed. Below is general payroll processing checklist you must know as you run your own business:

  • Employer identification number or called EIN is necessary in order to identify your company for tax purposes.
  • Tax identification numbers or state and local for taxation and recordkeeping. 
  • Tax information of your employees which include all full-timers and part-timers, contract and freelance employees. 
  • Wage or salary information of your employees
  • Direct deposit information of your employees if applicable
  • Federal and state withholding accounts 
  • Payroll budget account
  • Payroll schedule
  • Paper checks or direct deposit service
  • Tax payment schedule

Those are important information you need to get to process payroll properly. In addition, you need to pay attention on certain things while processing payrolls such as make sure that financial records are complete, detailed, and organized. It is just as important to pay federal and state taxes on time to avoid unnecessary problems. 

Processing payroll more effectively

Processing payroll more effectively will be beneficial for your business in the long run. With the right strategies, it is possible for you to do it seamlessly. Make sure that you don’t miss any necessary steps of payroll processing, such as:

Review employee information

It is possible that there is new or changed information regrading to your employee. Hence, reviewing the information before processing payroll will help prevent unnecessary error. 

Review gross pay

It is important to calculate your gross pay in which you calculate thoroughly how much money each of your employee will receive before withholding. Know the period of payrolls in which you pay your employees be it weekly, biweekly, monthly, etc. 

Review net pay

Your net pay should be reviewed as well before processing payroll. Calculate how much money that must be deducted from each employee’s pay for taxes and withholding. 

Do a final review

Review everything in the end to make sure that all the data is correct and there is no mistakes to make. 

Final steps

Payroll report should be informed to the stakeholders since it is significant budget item of your business and they have to know about it. Make payments on time through direct deposit payment or paper checks. Then, make sure to distribute employees’ withholding accordingly into the proper account for various payments. 

Cold Emailing To Bring In More Promising Sale Leads

There are many ways you can generate more leads for your business. One of the most important things to pay attention to is choose the tools and processes that will work best. Sending cold emails has been considered as one of the most effective ways. Many people see cold email skeptically but it works well if you know how to execute it. With the right knowledge of how to write cold emails properly and what factors that will engage recipients more, this strategy will result in more sale leads to generate. 

Cold Emailing To Bring In More Promising Sale Leads

Cold emailing strategy

This strategy is no something new in business practice. In fact, it is one of the most classic methods in marketing strategy. Col email is any email you send out to a lead or prospective clients with whom you have no previous connection. This is considered a one-on-one attempt to reach out consumers with the goal of building an ongoing relationship with the recipients. Cold emailing is almost similar to cold calling. However, cold emailing is considered less intrusive and more feasible. Here are some important factors to include when writing effective cold emails to generate more sale leads:

Authenticity

What you write on your cold email should be as authentic as possible. It means you need to establish your credibility for ongoing communication. Make sure that the emails you are going to send has clear display of the sender’s name and relevant credentials as well. Pt natural flair on your message and avoid robotic tone. Make your email more conversational and friendly. You can even add a touch of humour to show that human element. Also, reread your message again before sending it out. 

Connection

You need to build a connection through your cold emailing strategy. It should have the purpose of initiating a relationships rather closing a sale. Therefore, find a way to connect with your target audience. You can start with small things such as addressing the recipients by names to establish that personal connection. To make your message more targeted and relevant, do some research of your target audience first. Hence, you know who they are, their pain points, and important element to build sustainable relationships. 

Personalization

To avoid your email sound like a robot-made, personalize the message to cater specifically to the person you are about to contact. Tailoring your message is vital to convey your insight well. Keep in mind to make the message not about you but your target audience. The email should contain something that cater to the needs of the recipients. 

Validation

You need to ensure the recipients that you are trustworthy and credible. Hence, validate yourself by providing enough social proof to build trust in your business. you may also have shared contacts in your emails so highlight them in the message. You can also make references to customers or big names within your industry who have used your products or services. Also, keep your message short and actionable by including clear directives and explicit objectives.

Bali Development & How To Build Your Villa As A Foreigner?

Restrictions on travel from overseas during the COVID-19 pandemic have dealt a serious blow to the tourism industry. Bali is one of the small islands that are almost entirely economically dependent on the tourism industry. The good thing is, Bali development has re-emerged after the reopening of domestic and foreign travel without having to quarantine.

Bali Development & How To Build Your Villa As A Foreigner?

The influence of the tourism industry on villa development Bali

The changing nature of office work during the pandemic is the biggest factor projected to increase housing in Bali. The domestic work from the Bali program is one way to improve the economy during the pandemic. Villa development in Bali received a drastic direct impact during the pandemic. The termination of the home construction and villa development process in Bali is very detrimental to many parties.

The number of cases of the COVID-19 pandemic in Indonesia has decreased drastically. This has a huge impact on tourism in Bali because the door is opened for foreign tourists. This is a sign that Bali’s tourism journey is on its way to full recovery.

The opening of the door for foreign tourism has had a very positive impact on Bali villas and home construction. Domestic and foreign investors again showed a positive response to re-invest their capital in Bali. Home construction and villa development in Bali are one of the investments considering that Bali is ranked as the 370th cheapest place to live out of the 589 largest cities in the world.

Builder Bali & A Guide to building villa

Building a villa in Bali will be very complicated without professional guidance, especially for foreigners. Indonesia has complicated land tenure regulations and investment requirements. Foreign investors will really need the help of a Bali construction company that is able to help them handle all the construction, design, and document processes needed. Let’s check a guide on how foreigners buy land and build a villa in Bali. 

Establish a PT PMA

Establishing a foreign-owned company is the only legal entity that allows foreigners to run a business or own property. Given that the property market in Bali continues to grow, it is very important for foreign investors to build a healthy property portfolio and earn more income. Property ownership for foreigners must of course fully comply with the applicable property laws & regulations in Indonesia.

Identify suitable land locations

Although Bali is a relatively small island, the price of land in each area will vary. If you want to invest in a developing area, land prices in the Canggu & Seminyak area range from 600 million to 1.5 billion per 100 square meters. As for remote areas, you can get land with prices ranging from 100 million – 375 million per 100 meters.

Get your land in Bali

There are numerous types of land titles and ownership in Indonesia that foreign investors considering building a villa in Bali should be aware of. Real estate agents and private landowners will typically refer to leasehold or freehold property. Contact one shop Bali construction company that is ready to help with all the land purchase processes, notaries, and the required document processing.

Looking for a project manager

Villa development in Bali requires a lot of time, capital, and professional construction management skills. Bali developers will be very helpful if the project has to be completed within the allotted time. The goal is to meet cost constraints and quality requirements.

Building Permit

Property development in Indonesia requires an IMB or building permit. An Izin Mendirikan Bangunan, or IMB, is a legal permit that allows buildings to be built in Indonesia. Before obtaining one, you should research spatial planning and land zoning regulations in the area where your building will be built. This is due to the fact that certain lands or zones only permit specific building uses. The IMB permit is being phased out and will be obsolete by January 2022, when it will be replaced by PBG and SLF permits under the new Omnibus Laws, which are overhauling and regulating Indonesian legislation under the administration of President Joko Widodo.

Looking for a professional contractor

You can trust not all Bali contractors to build your house or villa. A professional contractor must be able to provide timely service, work within budget and meet high standards. The mistake of choosing a contractor will lead to an increase in the budget for the construction of your house or villa.

Creating Marketing Plan For Your Small Business

Being able to launch your product is not the end of your business journey. One of the most important steps is make your product or service known. To do that, you need to create effective marketing plan from the beginning. Lots of people today say a lot about social media marketing, saying that few posts on social media platforms will make boost your business to the sky. However, it is not as easy as that. It does matter to create and craft your own marketing plan that will work for your business. 

Creating Marketing Plan For Your Small Business

Understanding the important of marketing plan for your business

Marketing plan is a road map you need to craft strategically in order to communicate with your target audience. With effective marketing plan, you can promote your products or services to your target audience successfully. Marketing plans can range from basic to highly detailed, depending on your goals. 

What kind of marketing plans to create for your business?

Make sure the types of marketing plans you choose make sense for your organization. It is possible for your small business to need a combination of several types of marketing plans for effective result. Some of the most used marketing plans include branding plan, advertising plan, content marketing plan, public relation plan, retention plan, search engine optimization plan, social media plan, and many more. 

Important elements for creating effective marketing plan

As mentioned earlier that you need to craft marketing plan that make sense to your business. It means you need to customize your marketing plans according to your business’s interest. Several important elements you need to include when creating marketing plan for your business include:

  • Business goals 
  • Key metrics
  • Strategies to implement
  • Thorough plan on how to execute strategies
  • Reporting

Actionable things to do when creating marketing plan

Here are important things you need to do to create thorough and effective marketing plan for your small business:

Make your mission statement

Mission statement contains your company’s values and how they relate to your business’s overall goals as an organization which include information such as what your company do today, things that are important to your company, brand identity, company culture, etc.

Identify target market

It is important to define your target market so the money you spend on marketing will be paid off. Gather data about your customers’ demographic, needs, interests, buying behavior, etc. 

In-dept information of products ad services

Instead of listing your products and services, it is more effective to think critically of what you can offer through your products and services, what benefits the customers will get, etc. 

Pricing strategy

Pricing does matter when you create marketing plan so you can better market your product while developing marketing strategies that are realistic and beneficial for your business in the long run. 

Actionable, realistic plans

All your strategies and plans should be actionable so you know what actual steps to take in order to enact your marketing plan. Make sure that the plans are realistically implemented to carry out your ideas.

The Importance Of Investing In Customer Experience

In the past, businesses held more power in the relationships with customers. However, it is kind of different today, in which consumers hold more power with how limitless the information they can access. Consumers have the power to choose one brand or move from one brand to another when they think a brand cannot deliver what they need. Therefore, it is a must for any kind of business today to invest in customer experience. 

The Importance Of Investing In Customer Experience

The reasons why investing in customer experience is important

Due to the technology in which the internet has been advancing day by day, today’s consumers are no longer beholden to frequent businesses in their city. They can order from literally any corner of the world since the shipping, logistics and distributions have been improved. One of the most effective ways to wrest a little control back as business owner is to deliver a top-notch customer service. And here are the benefits you can gain by investing in it:

Staying engaged

It is essential for you to stay engaged with your customer base. It is an effective way for you to monitor your customers while also understanding their needs and wants. It is important to build a two-way relationship in which you and your customers engage in open communication. It is also how you can listen to them more attentively and take what they say to heart. This is also a way for you to gain their feedback, which is very important to help improve your overall business operation. 

Increasing loyalty

It is very often now that customers choose another brand immediately if they find themselves being treated with poor customer service regardless if the products being offered are considered top-notch. One thing about excellent customer service is that customers felt care about. When you do your best to help them and keep them happy, they will be more than happy to spread the words about their good experience without asked. Try to eliminate  as many barriers as possible if you want to increase advocacy to your customers. 

Increasing growth

When you deliver good customer service, it is highly likely that your business will grow steadily and wonderfully. It has been proved by so many surveys and studies in business fields. Those businesses that paid more attention on delivering good customer service experienced noticeable growth tot heir stock price. It is because customers who are happy for being treated well through good customer service will not hesitate to purchase more. The happier your customers are, the better your business growth will be. Therefore, do not hesitate to always support your customers and put their best interest in consideration. 

It is challenging to run a business because you are not the only one. You have real competition in the market and the one thing you can do to stand out from the rest is keep your customers happy by providing excellent customer service. Always make sure that what you deliver to your customers is a top-notch customer service.

The Importance of Sustainable Building

As we become more aware of the significance of environmental issues, there is one area of our lives where sustainability is more important than ever. And that is how the buildings in which we live are built. The construction industry, which is heavily reliant on natural resources such as stone, wood, and metal, has no choice but to pay attention to sustainability. Sustainable building practices cannot be an afterthought any longer. They must be integrated into all aspects of the design process. The end-user expects it, and so does the environment.

Eco Green Sustainable Building

Green Architecture Towards Sustainable Building

The application of green architecture and the green building itself is usually associated with efforts to implement sustainable architecture. Green architecture is an architectural concept that aims to reduce negative effects on the natural and human environments. This concept utilizes energy and natural resources efficiently and optimally. Green building is a concept where buildings in their design, construction, and operation can reduce negative impacts.

Sustainable architecture is observed in the expression of the outer and inner spaces of the building, as well as the impact of these aspects on the environment. Utilization of the application of sustainable materials in terms of patterns, textures, and colors of materials in the outdoor and indoor spaces of the building.

Sustainable architecture is a concept that promotes environmental sustainability, specifically the preservation of natural resources. This relates to the lifespan of the vital potential of natural resources and the human ecological environment, such as. Sustainable is more as a way to influence everything to know that the first thing to consider in designing is environmental and global.

Application of Eco Green Sustainable Building in Bali

Bali offers its own charm with a beautiful environment and maintained ecosystem with many eco-green sustainable building developments applied in hotels, villas, or resorts. Sustainable architecture provides many benefits for the environment and its owners.

What is the benefit of sustainable architecture?

Environmental protection

Sustainable building practices reduce the negative environmental effects of construction by protecting existing ecosystems and biodiversity and lowering CO2 emissions. To maximize these benefits, architects and builders must take a 360-degree approach to environmental considerations throughout the design and construction process.

Protecting existing habitats, planting trees around a new construction site, and choosing sustainable materials to reduce a building’s carbon footprint are all ways to accomplish this. Passive House principles are increasingly being applied to architectural designs in order to achieve the most energy-efficient results possible.

Reducing waste and energy consumption

Another advantage of sustainable design is that it conserves energy and reduces waste. Introducing solar energy sources, centralizing water and heating distribution systems, and using renewable materials are some examples.

Read more: Creating An Irresistible Luxury Villas in Bali to Invite More Guests!

Such measures are based on the understanding that the natural resources at our disposal are limited. It’s a forward-thinking approach that demonstrates respect for both the planet and ourselves.

Improving the health and well-being of the people who live in a building

Adopting sustainable building practices can also improve residents’ health and happiness. Healthy buildings, it turns out, promote healthy lives. Because of improved air and water quality, residents of eco-friendly buildings typically have better overall health.

Materials that connect us to the natural world are essential in sustainable interior design. So consider natural textures such as grained wood, marble, jute, and leather. Our stain-resistant fabric colors include mossy greens, earthy browns, and subtle pinks and terracottas. Nature-inspired tones will help to create tranquil, welcoming spaces.

How To Set Better Goals For Building Successful Business

How To Set Better Goals For Building Successful Business

It is important for every business owners to start their business by setting the goals. It is significant to help you figure out which direction your business should head to. Even though it sounds easy and simple, it is not in reality. In fact, many business owners find it challenging to set the right goals. However, it will make all the difference once you are succeeded in making the right goals. 

Setting the better goal for your business’s growth

Keep in mind that business goal is different from New Year’s resolutions. It is objective tied to the vision you have for your business as well as the achievements you want to accomplish. Every business goal will pertain to every aspect of your business including whole departments, group of employees, and other areas of your business. And here are some of things to consider when making the right, and better goals for your business:

Be specific

Try not to be too general with your business goals because it can lead to blurred directions. It is best to know what you hope to achieve and accomplish. Then, you will be able to figure out what actions to take in order to accomplish them all. For example, your goal is to improve your business revenue. In doing so, you need to consider many factors such as the specific amount of percentage of revenues growth you want to achieve, or a deadline you expect to achieve it. You will also have to plan what steps to take to work toward your goal and what resources you are going to need.

Make your goals achievable

You will end up disappointed if your goals are too hard or too impossible to achieve. Hence, make sure that your goals are achievable and be more realistic when setting business goals is essential. For example, avoid setting a goal to earn one million dollar a day with your sale. It will only set yourself up to fail. Instead, make more realistic goal such as increasing your daily revenue up to certain percent with the extra efforts you have already planned. 

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Making Insightful and Purposeful Choices For Your Business This Year

Business goals that are measurable

It is also essential to set business goals that are measurable. In business, you use metrics to measure almost every aspect. Dates and numeral values are often used to track down your progress toward the goals. With more measurable goals, you are able to keep monitoring the progress and evaluate your plans. It also helps you stay motivated with working toward your goals. 

Relevant with a deadline

Set business goals that are relevant to your business’s needs. For example, figure out whether or not increasing the revenue will make a difference to your business. Even if it does, there might be other more relevant goals you can work on instead. Also, set a clear deadline for your business goals to be achieved. Hence, you have a sense of urgency to do it better. It also allows you to measure the progress while working towards the goals more efficiently.

Creating An Irresistible Luxury Villas in Bali to Invite More Guests!

Creating An Irresistible Luxury Villas in Bali to Invite More Guests

You don’t have to spend a lot of money on decorating, but there are a few things you should know about vacation rentals before renting out your home. This article discusses how to approach furnishing and decorating your Bali luxury villas in order to get the maximum guests reservations. It also applies to any type of property you plan to rent out, whether it’s a vacation rental, a short – or long-term rental, or your personal home.

Why Decorating A Luxury Villa is Important

Your property’s appearance is critical to the success of your villas in Bali. This serves two purposes: first, to attract many bookings with enticing photos, and second, to meet your guests’ expectations throughout their stay so that they write you a five-star review.

Guests will book mostly solely on the interior design of the house if you don’t have fantastic property attributes like an incredible view. When a visitor walks into your Bali private villas, you want them to have a positive first impression. The wow impact can be achieved by properly decorating and selecting important pieces of distinctive furniture.

Think About Durability when Decorating Your Vacation Rental

Think About Durability when Decorating Your Vacation Rental

Vacation villas are notorious for taking a battering from the guests. People track in mud, sit on wet bathing suits on the furniture, drop sports equipment all over the place, and generally make a mess. As a result, make sure the furniture is not only comfy but also long-lasting. Use slipcovers on the sofa, area rugs that can be easily removed and cleaned, and don’t over-decorate with valuable or breakable items. You can decorate in a practical way while still giving guests the impression that they are receiving something special.

More vacation rental insights:

Purchasing Bali Property Villa For Investment

Make Sure to Invest in Luxurious and Extra Comfy Master Bedroom

Make Sure to Invest in Luxurious and Extra Comfy Master bedroom

Your visitors want to escape to a place that is much nicer than their own house, a place that appears in a magazine or curated Pinterest boards. That is exactly what the master bedroom in your luxury villas Bali should be. To get the hotel-style aesthetic, invest in super-comfy mattresses, luxurious sheets and bedding, as well as beautiful pillows and textures, as shown in the photo below. Use a dark color on the wall to add drama, and a large art piece above to finish the look. Avoid overdesign or going overboard when designing your villa’s bedroom. Creating a feature like the one below doesn’t require going overboard. It just detracts from your property’s appeal to a wider audience, raises your costs, and adds no value to your home.

Incorporate the Color Blue to Your Bali Luxury Holiday Villas

Do you know why the color of blue is highly associated with vacation? The pale blue of a daytime sky or the rich dark blue of a deep pool of water are examples of blue in nature. Perhaps this is why the color blue is frequently described as tranquil and quiet. The color blue evokes sentiments of calmness and tranquillity. It is frequently described as calm, tranquil, secure, and well-ordered.

Even if you despise going to the beach because of the sticky beach sand, it’s rare to meet someone who does not enjoy gazing at the ocean. So go ahead and think of a way to use this color in your home. It can be as simple as adding throw pillows, blankets, chair covers, and pictures, or it can be as bold as using the color as a wall color.

More vacation rental insights:

5 Marketing-Saviour Strategy for Private Villa Bali during Pandemic

Have Bigger Dining Table to Accommodate the Whole Families

Create An Outstanding Outdoor Area

In most vacation homes, dining tables become gathering spots. It’s where everyone congregates to eat, play games, and do whatever else they want. Make sure you have a large enough space to accommodate a large group. If your space is limited, consider investing in a drop leaf table or another sort of modular table that may expand and contract as needed.

Create An Outstanding Outdoor Area

When people go on vacation in Bali, they want to spend as much time as possible outside; soaking in the sun and the tropical weather. Make sure your outdoor space is as as welcoming and comfortable as the rest of your villa. If the weather is nice, your guests will want to take advantage of it, so give them lots of chances! If you have a luxury villa in Bali with pool, be sure to give a lot of thought on the surrounding area. Have a wonderful set of outdoor eating equipment, as well as sun loungers if the weather permits. Make a place where people will want to spend time talking and/or eating. A cushioned chillout area with some brightly colored cushions is a terrific outside addition; just make sure there’s a place where they can be readily stowed if it rains.

Essential Business Metrics To Track

In order to build a successful business, you need the right data and information as valuable insights. Hence, you need to familiarize yourself with variety of business metrics when deciding to run your own small business. Business metrics include sales, customers retention and turnover. Tracking variety of metrics will help you navigate your business more effectively because you make decision based on the best insight. However, it is also just as important to know what metrics you need to track. 

Business document report on paper and tablet with sales data and financial business growth graph on table background.

Tracking the right business metrics

There is variety of data and information you can gain easily especially with how advanced the technology has become today. The problem is, you may not need all of them. In fact, just tracking without knowing what kind of information you are trying to look for is pretty useless. Hence, it is best to also know what business metrics you need to track. And here are some of them you need to know about:

Sub-products

You may have main products that you keep tracking to know the flow of your business operation and progress. However, remember that you also have sub-products to track because they contribute to your main products. The growth of sales of your sub-products play important role to accomplish your main goals. Hence, track them regularly and periodically to measure them. 

Return of Investment

Return of Investment or ROI is essential business metric you need to keep tracking. Calculating your return on dollar spent is important to make sure you are running your business properly. Neglecting this data is just equal to running a nonprofit. Always track your ROI per expense to utilize every key data point needed for your business to grow successfully in the long run. 

Financial performance

You need to monitor your business’s financial performance by tracking the cash flow. Only this way, you will be able to align the metrics with your business’s performance. A healthy cash flow is key to promising business growth. This way, you will be able to find out if there is something that needs to be corrected right away. 

Growth

It is one of the business metrics that matters the most for your business. The growth here include the growth in mindset, in business, in employee engagement, in customer satisfaction, and in human capital. By tracking this metric, you will be able to build optimism, integrity, and sound judgment better. It makes your business more agile in stepping out comfort zone and embracing challenges. It helps build your business’s dynamic because stagnancy is not a choice in today’s dynamic economy. 

Growth of employees

Your employees are valuable assets you have to take care of. Hence, it is important to track their growth regularly. Tracking this metric allows you to figure out how to set standards for the most effective job descriptions. This metric provide insight if your employees are growing and able to take more challenging responsibilities. Keep in mind that behind growing business are growing employees. Their growth matters the most not only to themselves but also to the company.

Providing Delightful Customer Service Experience to Boost Business

Providing Delightful Customer Service Experience to Boost Business

Lots of business owners focus on making their customers satisfied with their service. However, it is not enough anymore ad for today, providing more delightful customer service experience is what can make customers stay for a long time. It is because there is a sense of unexpectedness when it comes to customer delight. It is the highest level of customer satisfaction so it is almost guaranteed to boost brand loyalty.

How to provided delightful customer service experience

Making your customer feel satisfied is good for your business. However, it will take it beyond when you can provide delightful experience. It is when you surpassed what you customers expected. And it is not only you who is responsible for delivering such customer experience. It is your as much as it is your employees’ and managers’. here are few things you can consider to do so:

Give something the customers didn’t expect

When you are trying to make them satisfied, it means you provide something they expected for. You fulfill their expectations until they are satisfied with what they are looking for. Meanwhile, giving delight customer service experience means you do or give something they did not expect. For example, a auto repair service wash their customer’s car after fixing. It is not part of the job but when it is done, customers leave with a smile and won’t hesitate to come back. 

Help improve your staff’s knowledge and skills

When you have staffs who are in the front row of interacting with customers, you need to make sure they are knowledgeable and skillful for that. Aside from their competence, make sure you help develop your staffs to provide wow factor tot heir service. It can be through quick response, immediate identification of problems, technical knowledge, being able to solve the problems without needing to consult a manager or colleague. 

Collect feedback

Asses your customer delight over your products or services to find out the index. There are many feedback tools you can use such as interviews or surveys. The things you should be focused on when asking for feedback include service quality, communication, customer support, friendliness, etc. This way, you will be able to make the right improvements for your business. 

Solving problems effectively

It is great for you to help solve customer’s current problem.  However, it will be greater if you can help them solve their future problems as well. Hence, they know what challenges they are going to face you can give them recommendations, educational resources, tips, etc. 

Do and give the unexpected

You don’t have to do something grandiose to do and give unexpected thing to your customers. It can be something simple but meaningful for them. For example, you give them a coupon for 10 percent off their regular order. You never know maybe your customers are short on money so receiving this kind of coupon out of the blue will be appreciated. Don’t forget to give a word of appreciation for their regular order on the note of the coupon.