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Enhancing Positive Customer Experience In This Digital Age

Customer experience’s role in this digital age is a king now. When you deliver a poor customer experience, it is a guarantee that your revenue will only dwindle down. Customers today do not hesitate to just post their negative reviews when they receive poor customer experience. Therefore, it is essential to pay more attention on that matter if you want to increase your revenue while building positive relationship with your customers.

The importance of delivering excellent customer experience

Another reason why customer experience is such a king in this digital age is because your competitors are just one click away. Hence, one of the best ways for your brand to stand out is by delivering excellent customer experience that will make your customers happy and stay loyal. And here are some tips to deliver better customer experience:

Use data to improve your customer experience

Using data, you can identify the gaps in the customer experience so you know exactly what to fix to improve it. It also reduces your average handle time or AHT. It results in more satisfaction being delivered to your customers because their problems are solved relatively quick. Faster response is one of the factors that can make your customers more satisfied. Hence, make sure to evaluate properly using the right data to improve your customer experience.

Know the the critical moments

There are critical moments which influence on your customer happiness. And one of the most important factors for brand loyalty is impacted by customers experience with customer service. Hence, make sure to improve every interaction with customers such as when they pay a bill, upgrade or change their service, or a phone call to ask for technical issues, etc. Those interactions are critical moments you can improve to boost your customer happiness as well as to improve brand loyalty. 

Empower your agents the ability to do more

One of the problems in delivering excellent customer experience is the inability of the agent to solve the problems of customers who call. The reason behind is mostly because hierarchy, because the agent is not given more power to do more to help customers. Hence, consider give empower your agents to go above and beyond to help customers solve their problems. For example, give them the power to issue refund, or help customer track down their missing package. The more power your agents have, the more they can do to help customers. 

Implement customer-focus environment

As mentioned before that in this digital age, customer experience is a king. Therefore, you need to make sure that your business goals are based on the interest of your customers. Gaining profit is important but if you put customer experience aside for the sake of gaining profit then it will be the downfall for your business as a whole. Build a company that has strong and solid customer focus environment where employees will not let policy get in their way of delivering exceptional customer experience. This way, your business will keep thriving with happier, loyal customers.

Scuba Diving Komodo, Exploring Dive Sites From North To South

Komodo National Park lies in the heart of the Indonesian Archipelago, noted for dragons, fast drift diving, and a plethora of marine life. This UNESCO World Heritage site includes Komodo Island, the Rinca and Padar Islands, as well as a number of smaller islands. If you’re considering Komodo island liveaboard trip, keep reading for our complete guide to scuba diving Komodo.

Scuba Diving Komodo, Exploring Dive Sites From North To South

Best time to do scuba diving Komodo

Best time to do scuba diving Komodo

You can dive in Komodo island all year. The liveaboard ‘season,’ on the other hand, runs from May to September, which is the dry season in the Nusa Tenggara region. Komodo liveaboard can be harmed by bad weather, notably heavy seas, during the rainy season. However, if you choose a resort-based alternative, you can still dive. Strong ocean currents are always present, ensuring good visibility.

Komodo diving – North

The water is usually warm and transparent in the north, with visibility averaging 82 feet (25 meters), however, it can exceed 130 feet (40 m). Water temperatures range from 81 to 82 degrees Fahrenheit (27 to 28 degrees Celsius), necessitating the use of a 3 mm complete wetsuit.

gray reef sharks - komodo diving - north

Because of the heavier currents, these places are best suited to experienced divers, though exceptions can be made during the quarter-moon phase. The currents create some fascinating dive designs and some fast drift dives, therefore strong buoyancy is essential in this area.

Strong currents attract huge stuff like white- and blacktip sharks, gray reef sharks, Napoleon wrasse, mantas, Mobula rays, and large schools of gigantic trevally, while the volcanic geology creates spectacular underwater panoramas.

These places may be inaccessible during the rainy season, between December and March, due to northwestern winds.

Scuba diving central Komodo

The diving in Komodo’s core section is the most diverse, with nearby dive sites frequently having radically different topography and marine life.

The average water temperature in this area is 27 to 28 degrees Celsius, therefore you’ll need at least a 3 mm full wetsuit. The average visibility is 50 feet (15 meters), but it can range from 7 to 30 m. Although diving is feasible all year, some dive spots are best between April and November.

Scuba diving central Komodo

Wall dives, pinnacle dives, drift dives, sheltered coral gardens, and excellent muck diving are all available. Turtles and reef sharks are almost always present, while manta rays are frequently seen at two popular scuba diving Komodo spots.

Diving – South

The water is slightly cooler in the south, averaging 23 to 24 degrees Celsius, thus a 5mm full-length suit is recommended. With upwellings ranging from 7 to 20 meters, visibility varies but averages approximately 12 m. The greatest time to dive in the south is from October to April when the water is cleaner and warmer.

You move into the colder upwelling water from the depths of the Indian Ocean from Pink Beach and further south. Ocean currents meeting with the continental shelf generate upwellings, which bring with them an unending supply of plankton and an explosion of marine life, including, of course, filter-feeding manta rays.

Soft corals, massive branching corals, and sea fans abound on the southern reefs. Nudibranchs, frogfish, pygmy seahorses, torpedo rays, and other invertebrates abound here, making it a macro-paradise.

Komodo liveaboard

Komodo liveaboard

A liveaboard is your best bet if you want to enjoy the entire diversity of scuba diving Komodo. There are nearly limitless options, ranging from inexpensive to luxury and everything in between.

Most boats provide land-based day tours to Rinca Island to observe the Komodo dragons on their off-gas day, as well as a surface interval visit to one of the area’s famous pink beaches, depending on the itinerary.

How To Simplify Your Path In Achieving Your Goals

How To Simplify Your Path In Achieving Your Goals

It is often that you find some people who work so hard to the point they don’t have time to rest but they are still not achieving their success. Busyness is something common and no one ever complain for not being busy enough. It comes in many forms but it is not a synonym to success or a least producing the result we really want. 

Simplifying the path to achievement

The key to produce the result you really want to simplify your path to achievement. It prevents you from making things more complicated than necessary. 

Avoid overthinking

It is often that in order to achieve the goals you want, you over think. It results in more complicated problems and solutions than necessary. In the end, you waste your time doing something that can be done faster if you do not overthinking things in the first place. Hence, always stick to something simple, as long as it solves the problems more effectively and efficiently. 

Make your goal as clear as possible

Make your goal as clear as possible

Simplifying your path to achievement includes setting clearer goals. When your goals are too vague, you will only make something hard out if it. In fact, it will make you impossible to complete the project. If your goal is to complete the project brilliantly, all you have to focus on is your clear goals. With clear goals, you get clears paths of how to achieve them. This way, your end point is more defined to reach. 

Deal with overloaded information

Today, the access to information is so easier than the past times. However, not all information is what you are looking for to achieve your goals. What you need to do is find information that will become knowledge for you. Then you turn your knowledge into wisdom that you know what to do with. Accessing information is not your challenge. It is how you can connect the dots between information and that’s the point of how you simplify your path to achievement. 

Invest in automating your most mundane but essential tasks

Many people still think that automating means you put less effort to achieve your goals. However, the point of simplifying your path to achievement includes knowing what resources to use to benefits you later on. Automating your most mundane but essentials task doesn’t mean you are being inauthentic with your work. It means you provide easier access not only for yourself but also to others. 

Focus on what you have

If you focus on what you lack, you lose what you have and it is very true in every sense. When you focus on what you have, you will get what you lack because instead of making you complain, it makes you work better to find the better and faster solution. It also means that gratitude is a very powerful element to use to simplify your path to achievement. It generate more positive, self-sustaining system regardless of where you are or what you work for. 

Start Listing the Benefit of Your Bali Villas Seminyak in Google My Business!

Start Listing the Benefit of Your Bali Villas Seminyak in Google My Business!

With every year passed, Google has been an integral part of our life. It’s no longer a search engine and mailing tool—it now covers our needs for navigations, photo storages, digital image tracking, and even recommendation. Property owners, in the other hand, can be majorly benefited from services like Google My Business. GMB is a free, multi-featured business listing that allows local companies to manage their visibility on Google Search and Google Maps. Google My Business is similar to listings on online business directories like Yelp, except it appears immediately in Google and Google Maps search results, eliminating the need to visit a third-party site. So, if you have property business like villas in Seminyak Bali, listing your vacation rental in Google My Business could help you win in the saturated market. 

Google My Business Make Your Bali Villas Seminyak Visible to Potential Guests

Some property managers claim that Google My Business (GMB) generates more than 10% of their reservations.When performing a local search, GMB listings might appear in a variety of areas. Property managers may use GMB to rank their short-term rentals ahead of listing sites without needing to learn SEO. Being featured in these results increases the number of impressions for owners of villas in Seminyak and other areas of Bali. This, in turn, help them to rank higher in organic search results. 

Most importantly, GMB enables property managers to be listed before popular vacation rental listing sites like Airbnb, HomeAway, VRBO, and others in organic search results. This improves traffic to your website, increases direct bookings, and reduces listing site costs.

Google My Business Make Your Bali Villas Seminyak Visible to Potential Guests

More Villa and Property Stories: 

5 Marketing-Saviour Strategy for Private Villa Bali during Pandemic

How to Create Google My Business for Your Villa Seminyak

It only need less than an hour to create a Google My Business profile for your Seminyak vacation rental. Here are the steps and tips on optimising your vacation rental GMB for maximised result. 

Starting Out 

Head to google.com/business, and click the “start now” button. You will be directed to a profile creation page.  

Profile Creation 

Write down your business name. Usually this is the name of your villa. You can add a bit of flowery words to help you distinguish the vacation rental. Examples of these are; “Romantic Honeymoon Bali Villa, Luxury Suite, Seminyak Private Villa Bali”, and the likes. 

Filling Up the Details of Your Seminyak Villas

Enter the address of your villa as accurate as possible. Follow up with your local phone number that actually works. Don’t forget to include the business hours!

Add the Link

Have your own website? Don’t forget to add the link in your GMB listing. Having a website link in your GMB also makes your property look more legit and trusted. 

Add Selling Description to the Listing

You have 750 characters to convey a complete description of your GMB listing that includes the most important information for your guests. This is where you may utilize those important keywords that you want to get discovered for. If you have properties in other cities, include them in this area. Think about this description as meta description of a webpage that will hook reader’s attention to click your page. 

More Villa and Property Stories:

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Add the Best Photos of Your Seminyak Villas Bali 

Add the Best Photos of Your Seminyak Villas Bali

Photos speaks more than words, and sometimes potential guests jump into photo categories for a quick glance of the property. No one can deny the importance of pictures in the vacation rental business, especially when promoting online. These are the first thing that potential visitors see. Choose one image of your home that highlights the unique selling point of your Seminyak villas Bali. Your profile image is the first thing that searchers see when they come across your property. So, consider what makes it unique in the market and choose one image that best reflects that attribute. Add an additional ten photographs of your property. Remember that photos are like two sides of the same coin. While bright, standard, eye-catching images of your home attract more visitors, low-quality, unprofessional photos send them away in one second. 

Creating Impactful Marketing Campaign For Your Brand

Marketing strategy is one of the key aspects to grow your business successfully. It is something no entrepreneur can live without. And of marketing strategies that have been used by all kind of businesses is advertising. This king o marketing campaign aims to raise brand awareness, making people more aware of your brand and curious to get to know you better. Some advertising strategies may work and some may not. You need to implement the right strategies to get the best outcomes from advertising.

How to deliver meaningful marketing campaign

To deliver meaningful marketing campaign, you need the ability to understand how it works and impacts your brand both directly and indirectly. Otherwise, you will only waste your money on nothing. However, you also need to measure the impact in order to know how meaningful it is for your brand’s growth. And here are some tips to measure your marketing campaign so you know if they are doing their magic:

Set quality goals that are clear

You don’t know if you have reached your destination if you don’t know what your destination is. Therefore, it is a must to set your destination from the beginning so you know what path to take to reach it. Then you will know when you have arrived. It also applies to marketing campaign. You need to set the right goals so you know how and what to measure. 

Your goals need to be specific, measurable, achievable, relevant and time-bound. You have to back to the SMART goals recipe to give you clear idea of performance benchmarks for your campaigns. As mentioned that marketing strategy can affect your business directly and indirectly. Hence, it is not always result in increased revenue but it may influence other essentials things such as your web traffic, conversion rates, etc. 

Collect data properly from target platforms

To measure the effectiveness of your marketing campaign, you need to use the right tool that can help you collect data properly. Today, you can variety of digital marketing tools to provide data insights and help you measure performance of your brand. By using the right tools, you can collect more concrete data to track clicks, conversion and more. 

It is also important to decide what platforms to use. They should be platforms your target audience actually uses. Make sure you also understand well how those platforms report marketing data. Hence, you know how to retrieve information and understand it fully to draw useful insights about the success or failure your marketing campaign.

Make a plan to leverage your data

Every data you have successfully gained won’t be useful if you don’t know how to manage and interpret them. You can manually check your data but is considered inefficient especially when you keep forgetting to do it regularly. Hence, you may consider machine learning algorithms to help you identify the campaign’s strengths and weakness. They also make key improvements to increase its effectiveness. Those machines can automate many works but you still have to take charge of them.

Komodo Island Trip, Explore the Earth of East Nusa Tenggara

In general, Komodo Island is part of the Komodo National Park area along with 2 other large islands, Rinca Island and Padar Island. The total area of Komodo National Park is 1,817Km2. On the island of Komodo, the endangered Komodo dragons breed well and number around 1,300 individuals. Komodo island trip takes you to see the largest species of lizard in the world with an average length of 2-3 meters, and a bodyweight of at least 90kg. In fact, Komodo island diving gives you the opportunity to find 385 beautiful coral species, 70 types of sponges, 10 types of dolphins, 6 kinds of whales, green turtles, various types of sharks, and rays

Komodo Island Trip, Explore the Earth of East Nusa Tenggara

Komodo island trip and how to reach?

How to get to Komodo island? 

Komodo dragon - How to get to Komodo island? 

Most tourists will start the journey from Bali and then head to Labuan Bajo. From Bali, you can find several airlines serving the Denpasar-Labuan Bajo route with a travel time of about half an hour. To reach Komodo island, you can join a travel group to Komodo at an affordable price. Sharing costs with other tourists will certainly save your expenses and allow you to get to know your adventure friends during a Komodo island trip.  

Explore the underwater Komodo National Park

Komodo island diving is a favorite activity for tourists, especially diving lovers. Komodo National Park offers an amazing underwater charm. The main goal of diving lovers is to meet large and beautiful underwater species such as the manta ray. There are many favorite dive spots that you must visit during your Komodo Island trip. Tatawa Kecil, Tatawa Besar, german flag, and many more.

Explore the underwater Komodo National Park

Important things you should know before doing komodo island diving

Beginner divers usually only focus on the underwater beauty and pay less attention to the characteristics of the dive site. In fact, some places have strong currents that require skill and vigilance when diving.

Choose a diving site that matches your diving certificate

To ensure the safety of Komodo island diving. divers must have a diving certificate. Diving certificates are issued at levels ranging from beginner to expert. The waters of the Komodo National Park have many diving sites, but they are generally recommended for divers with advanced or even master-level certificates. Advanced or master-certified divers are expected to have mastered escape techniques from strong undersea currents.

Pay attention to security aspects

Komodo island trips do offer a unique and memorable adventure. The safety and security aspects are of utmost importance. Make sure you prepare and check diving equipment and equipment for emergencies. You can ask the boat operator if they provide all your diving needs.

Implementing Flexibility On Your Small Business

Implementing Flexibility On Your Small Business

Small businesses are greatly impacted by the pandemic that hit hard in 2020. even until today, there are still many business that are unable to get back on their feet. One of the reasons for small business not being able to go back to the way they were quickly because of smaller pools of resources to fall back on. Hence, the key to keep going is flexibility. However, it is not easy to implement flexibility on small business either because you have to know how to do it to your advantage.

How small business keep evolving through hard times using flexibility

Along with so many fallen small business since last year, there have been innovations in response to the challenging circumstances the pandemic brought. The best thing you can do to your small business is to see big changes as as opportunities to evolve. And here are ways you can do to implement flexibility on your small business:

Always be prepared to pivot for the unexpected moment

Regardless of the pandemic, every small business should be more prepared to pivot so they can be more ready facing any challenges that may come unexpectedly. As mentioned that small businesses have smaller pools of resources to fall back on. Always have a planned ready for when the unexpected hits. Imagine many different scenarios that probably happen to your small business. Hence, you won’t be thrown off guard when the curveballs come. It is how you implement flexibility on your small business. You plan your main strategies tor each your goals from the start but also prepare for the alternatives. 

Implement flexible thinking

It will be harder to implement flexibility and pivot if you don’t have flexible thinking. To train your mind to adopt flexible thinking,  it requires openness and exposures to new ideas. Hence, it will be helpful if you stay informed about what is happening inside and outside of your industry. You can get it from any sources such as online articles, news, and trends that are easy to access on daily basis. However, do not forget to balance it by going off-site from time to time to get different headspace. You can talk and open discussion with others such as leaders, entrepreneurs, consultants, or fellow entrepreneurs. You will get diverse perspective to help you open your mind. Hence, you can find the true potential to grow your small business even bigger. 

Find out what makes your small business standout

Take advantage of something that makes your small business standout from the competition. You need to identify your strength to amplify them. You can also discuss and brainstorm with your team to dig more information and data of your business’s strength. Then, it is a must to focus on making impactful offerings after identifying your strength. This way, you know what to offer to bring joy to your community and drive more customers to make purchase from you. Also, make stronger connection and manage growth by turning to digital tools since the world keeps changing. 

How to Successfully Start Bali Luxury Real Estate Business

How to Successfully Start Bali Luxury Real Estate Business

Being one of the most popular destination in the world, Bali offers a promising numerous business opportunity. One of the most lucrative is Bali luxury real estate, as a result of the booming tourism industry on the island. A well-managed luxury vacation rental may be a surprisingly profitable investment, yielding six-figure dividends and million-dollar capital gains.

In reality, because of the considerable tax benefits available to them, a luxury vacation house operated solely for investment purposes and generating rental revenue might have a very low tax obligation (i.e. like depreciation deductions). A luxury vacation property, when properly maintained, can outperform any other sort of investment in its class. However, gaining profit from Bali luxury real estate is not easy. In fact, you need to prepare a very through business plan before diving into real estate industry.

Building A Business Plan for Bali Luxury Real Estate

Identify Your Bali Luxury Real Estate Business

It’s critical to lists as much as information about your business, such as what your business is, what your products/services are, who your consumers are, and what your goals are, when you construct your business plan for a villa using the free business plan template. A thorough explanation of the products/services offered by the villa business, as well as the prices you intend to charge to generate revenue, is critical to ensure a well-developed business plan.

Building A Business Plan for Bali Luxury Real Estate

Establish Your Expected Revenue or Income

Knowing your expected revenue is very important in every business plan. Even more when you are playing with big investment such as real estate and vacation rental business. In your business plan, list out all of your products and services that you are planning to include in your vacation rental, calculate the operational cost, and establish the profit you want to gain. You will find the appropriate financial figures which will be your expected revenue.

Decide on Your Market

You will need a strong understanding of the market, industry, and competition of luxury real estate market in Bali. A comprehensive knowledge about these can assist you in taking your company to the next level. In your business plan, give details about your business’s location, give facts about your clients, show off your rivals, and explain how you’re better than them.

More Business & Real Estate Insights:

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Plan the Future of Your Luxury Real Estate in Bali

It’s critical to get your Villa business off the ground, and it’s also critical to explain how you aim to achieve success with your business in order to create a sound business strategy. This entails presenting your marketing strategy, sales strategy, and a growth strategy for the next few years. Break this down step by step to explain how you plan to ensure that your Villa business grows year after year. Keep in mind that business plans are frequently centered on key individuals. Make sure to talk about yourself, your role, and any other important players in the company.

The Financial Plan

It’s critical to get your luxury real estate business in Bali off the ground. In the meanwhile, it’s also critical to explain how you aim to achieve success with your business in order to create a sound business strategy. This entails presenting your marketing strategy, sales strategy, and a growth strategy for the next few years.

Keep in mind that business plans are frequently centered on key individuals. Make sure to talk about yourself, your role, and any other important players in the company.

The Importance Of Your Company’s Online Visibility To Success

The Importance Of Your Company’s Online Visibility To Success

To run your business successfully, you need to pick the right strategy to make your brand standout from the competition. It is not only a brand that shows who you are at one point in time but also who you aspire to be. Your brand is what can connect you with your customers. However, keep in mind that branding is not only about choosing the best logo, making pretty website, or make flashy campaign. Those factors are important to help you build your brand but the most important thing is about telling the truth about your company and remaining true to that. 

The roles of your company’s online visibility to success

When it comes to branding, the most important factors to implement is honesty. It is the thing that your customers will love about your brand the most. With honesty comes trust that will be the reason they are loyal to you. It is important that your brand is not the representation of problem solver but also of authenticity and transparency. In this case, your company’s online visibility plays huge roles in deciding your success. 

Being online is essential because it is where customers spend most of their times on daily. Hence, it is the best place for you to build your brand’s online presence. Hence, be strategic about it so that your customers will be attracted to get to know your brand better. You can do it by considering these three important things:

Website

Before any social media, website was the only online platform many brands use to build their visibility. It is where many companies put their best at their marketing strategy. Today, there are many social media platforms where you can reach out to larger audience. However, keep in mind that website is still your main workhouse. Customers who want more information will visit your company’s website. Hence, it is strongly recommended that you improve your website through its contents and functionality. Make sure it is easy to access and have various aspects your customers might need. 

Review

Reviews from customers are valuable data you need to improve your business. In the past, business relied on word-to-mouth marketing strategy. Today, reviews are the same thing because customers usually read the reviews before deciding on their purchase. Hence, encourage your customers to review your brand. It is normal to find few poor reviews. However, do not ignore those but reach out to those customers so you can gather more information about what you can improve and how to help them solve the problem. 

Public relation

In business industry, PR is considered the best advertising money can’t buy. To keep up with today’s trend on digitalization, it is strongly recommended that you consider digital public relation to increase your brand’s online visibility. Digital PR can help in distinguishing your brand and provoking a sense of authenticity that can build customers’ trust. Implement your digital PR strategy with a goal of gaining their trust by increasing more positive online visibility across industry, mainstream, and nice platforms. 

Exploring Waigeo Island, Raja Ampat Indonesia

Most people are more familiar with Raja Ampat as the best destination for diving. In fact, there are many islands in Raja Ampat that are not as famous as Raja Ampat itself. One of them is Waigeo, which is the largest of the four islands in Raja Ampat. Waigeo Island is the easiest island that can be reached by public transportation.

Diving in Waigeo Island 

Waigeo Island offers biodiversity that has invited many researchers. In 1980, Alfred Russel Wallace came and researched this island. Thomas Barbour in 1906-1907 had collected amphibians and reptiles on Waigeo Island. Waigeo Island not only offers panoramic views of coral islands, beautiful bays surrounded by towering cliffs.

Waigeo is the perfect location for divers. To be able to enjoy the beauty of the underwater scenery in the waters around this island, you have to travel 65km from Papua using 3 modes of transportation, planes, cars, and ships. You can choose a flight to Sorong city and continue your journey by taxi to the pier. Arriving at the pier, you can rent a boat to Waigeo Island. The sea trip to this island takes 2-3 hours by renting a fast boat.

Waigeo has a fairly large area of wild forest that is largely unexplored and inaccessible. You will find amazing animal species such as birds of paradise, opossums, snakes, turtles, giant lizards, and hairy storks. Raja Ampat’s marine life is unbeatable. You can dive and swim among a group of colorful fish along the coral reefs. At a depth of about 30 meters, you can find white reef sharks and black reef sharks.

Kofiau Island

Besides Waigeo, there are other islands that you can visit for snorkeling and diving. Kofiau Island, the smallest and least visited island. This island offers the charm of the most beautiful coral diversity. The island is made up of limestone boulders, coral reefs, and several volcanic hills covered in dense rainforests. On this island, you can sunbathe on the beach, snorkel, and dive.

Misool Island

Misool Island is a remote tropical retreat located off the western coast of the island of Papua. Raja Ampat marine park holds 75% of the world’s famous coral and ornamental fish species.

Exploring Waigeo Island does take a little longer, considering the distance from the location and it takes hours to reach the island. The right way to enjoy a vacation and explore the island of Waigeo is by sailing or live on board. Stay on the boat for days or even weeks to reach many tourist destinations in Raja Ampat.

Liveaboard To Waigeo Island

The liveaboard provider provides all the facilities during your trip. Luxurious facilities ranging from private cabins, WIFI, sundecks, diving equipment, and several other water activities such as wakeboards. A liveaboard budget does look more expensive, but worth what you will enjoy. Your trip to Waigeo island on a cruise offers a unique and memorable experience by exploring the many islands and enjoying the spectacular underwater scenery.